Did something go wrong with your order? We find that annoying of course! We would like to help you further and offer a desired solution. You can email to:


We will then review the complaint and work with you to find a suitable solution. We'll figure that out!

After receipt of the complaint you will receive a confirmation from us.

We will answer your complaint at the latest (but often much sooner) within 7 days of receipt.

If you do not appreciate our solution, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ( .) If the complaint is not yet being handled elsewhere, you are free to file the complaint via the European Union platform.